Privacy Policy
Your privacy is fundamental to how we build Motia. This policy explains how we collect, use, and protect your information.
Information We Collect
We collect information to provide better services to all our users. The information we collect falls into three main categories: account information, usage analytics, and support communications.
Account Information
When you create a Motia account, we collect:
- Basic Profile Data: Email address, name, and account details and preferences
- Billing Information: Payment details for paid plans (processed securely by third-party providers)
- Project Metadata: Project names, configurations, and deployment settings
Usage Analytics
To improve Motia, we collect completely anonymized usage analytics. This includes command usage patterns, performance metrics, and error frequencies. All analytics data is aggregated and cannot be traced back to individual users.
You can disable analytics collection at any time. More details on this in our Telemetry page.
Data Protection Principles
We follow strict data protection principles designed to respect your privacy and maintain your trust. These aren't just policies - they're commitments.
- Minimal Data Collection: We only collect data that's necessary to provide and improve our services.
- Purpose Limitation: Data is used only for the purposes we've disclosed to you.
- Data Minimization: We retain data only as long as necessary and delete it when it is no longer needed.
- Security by Design: All systems are built with privacy and security as foundational requirements.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve Motia services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Develop new features and functionality
- Monitor and analyze trends, usage, and activities
We never sell your personal data to third parties or use it for advertising purposes.
Data Sharing and Disclosure
We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party services that help us operate (hosting, payment processing, support)
- Legal Requirements: When required by law or to protect our rights and users' safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with user notification)
- With Your Consent: When you explicitly authorize us to share specific information
Data Security
We implement comprehensive security measures to protect your information, including access controls, regular security audits, and employee training on data protection.
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We continuously improve our security practices and will notify you of any significant data breaches as required by law.
Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Disable analytics collection and marketing communications
International Data Transfers
Motia operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
Children's Privacy
Motia is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or prominent notice in the application.
Privacy isn't just a policy for us, it's a core value. We believe developers should have complete control over their data and clear understanding of how it's used to improve the tools they rely on.
Questions about this privacy policy or your data? Contact at mike@motia.dev
Last updated: July 2025
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